Ninosport prides itself in providing high quality parts that any Mustang enthusiast would be proud to own. We do, however, understand that sometimes returns need to be made for a refund or exchange. We ask all our customers to observe these policies in order minimize the need for returns and to make any returns as efficient as possible.

Wrong Parts Ordered / Decide Not to Keep Parts
Ninosport makes every attempt to accurately describe the parts we sell and clearly state their intended application. We offer free tech support by phone and email to answer any questions regarding the parts we sell. It is strongly recommended that the customer verify that all parts match the intended application before submitting an order. In the case the wrong part is ordered or if the part is no longer wanted, the customer must contact Ninosport within 15 days of receiving the item to request a refund or exchange. After 15 days all sales are final. To return the part(s) the customer must obtain an approved RMA number from Ninosport and ship back all item(s) via prepaid standard ground shipping in their original packaging with 100% of the original contents. Items sent back without an approved RMA number will be refused. A 20% restocking fee will be charged on any order that is returned. Shipping charges are non-refundable including actual shipping costs incurred by Ninosport with any “Free Shipping” offer. Additional fees may be charged for any missing parts or if the item has been installed, damaged, or is not in sellable condition. No refunds on electrical parts or PCM tuners.

Damaged or Defective Parts
All items are shipped to the customer in good condition. However, manufacturer defects or mishandling by the shipper can cause parts to arrive damaged. It is strongly recommended that all items be inspected for damage or defects upon receipt. In the case damaged or defective parts are received, the customer must contact Ninosport within 15 days to report the incident. After 15 days all claims of damaged or defective parts will be refused. The shipping damage claim will be filed with the shipper by Ninosport. If the parts are to be returned to Ninosport, the customer must obtain an approved RMA number from Ninosport and ship back all item(s) via prepaid standard ground in their original packaging with 100% of the original contents. Items sent back without an approved RMA number will be refused. A fee may be charged for any missing items. If the defective parts are verified by Ninosport, an exchange will be processed and shipping charges incurred by the customer will be refunded. All returned items must be received by Ninosport within 30 days of the Sales Order date. After 30 days all claims of defective parts must be directed to the manufacturer. No refunds on electrical parts or PCM tuners.

Please see our Store Policy regarding damage of Take-Off Parts. Click Here.

Wrong Parts Received
Ninosport makes every attempt to ship all orders quickly and accurately. Occasionally, a mistake is made and the customer receives a part they did not order. It is strongly recommended that the customer verify that all delivered items match the Sales Order before any installation takes place. In the case incorrect parts are received, the customer must contact Ninosport within 15 days to report the error. After 15 days all sales are final. If the error is verified by Ninosport, an exchange for the correct part will be processed. The customer must obtain an approved RMA number from Ninosport and ship back all item(s) in their original packaging with 100% of the original contents. Items sent back without an approved RMA number will be refused. Up to a 20% fee may be charged for any missing parts or if the item has been installed, damaged, or is not in sellable condition.